Qorvello Cleaning Services
Website: https://qorvello.com
Effective Date: [Insert Date]
Last Updated: [Insert Date]
1. Introduction
Qorvello Cleaning Services (“Qorvello,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data in compliance with:
- Regulation (EU) 2016/679 (General Data Protection Regulation – “GDPR”)
- The ePrivacy Directive (2002/58/EC as amended)
- Applicable United States privacy principles, including California Consumer Privacy Act (CCPA) transparency standards
- Federal Trade Commission (FTC) consumer protection standards
This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you visit https://qorvello.com (the “Website”) or engage our residential or commercial cleaning services.
2. Data Controller Information
Company Name: Qorvello Cleaning Services
Address: 23 Wayne St, Clarksburg, WV 26301, USA
Phone: +1 831-586-9742
Email: [email protected]
For purposes of GDPR, Qorvello Cleaning Services acts as the Data Controller.
3. Categories of Personal Data Collected
We may collect the following categories of personal data:
3.1 Information You Provide Directly
- Full name
- Email address
- Telephone number
- Service address
- Billing address
- Payment information (processed via secure third-party providers)
- Service preferences and instructions
- Communications with us
3.2 Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Operating system
- Referring URLs
- Pages visited and time spent
- Cookies and tracking identifiers
3.3 Marketing & Analytics Data
- Interaction with advertisements
- Campaign attribution data
- Cookie identifiers for analytics platforms
We do not knowingly collect sensitive personal data or special categories of data as defined under GDPR.
4. Legal Basis for Processing (GDPR Article 6)
We process personal data under the following lawful bases:
- Article 6(1)(b): Performance of a contract (booking and delivering cleaning services)
- Article 6(1)(a): Consent (marketing communications and non-essential cookies)
- Article 6(1)(f): Legitimate interests (improving services, fraud prevention, website security)
- Article 6(1)(c): Compliance with legal obligations
5. Purpose of Processing
We process personal data for the following purposes:
- Scheduling and providing cleaning services
- Customer service and communications
- Payment processing and invoicing
- Marketing communications (where consent is provided)
- Website functionality and performance optimization
- Fraud detection and security
- Compliance with legal obligations
We do not sell personal data.
6. Third-Party Service Providers
We may engage third-party service providers for:
- Website hosting
- Payment processing
- Analytics (e.g., web analytics providers)
- Advertising platforms (e.g., Reddit, Quora, Outbrain)
- Email communication tools
These providers process data under contractual agreements ensuring GDPR-compliant safeguards.
We may update this list as services evolve. Current providers may include:
- Hosting providers
- Payment processors
- Analytics providers
- Advertising networks
7. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), we implement appropriate safeguards, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data Processing Agreements (DPAs)
- Adequacy decisions where applicable
8. Data Retention
We retain personal data only as long as necessary for:
- Providing services
- Maintaining accounting records
- Legal compliance
- Resolving disputes
Retention periods typically do not exceed:
- 7 years for financial records
- 24 months for inactive customer inquiries
- Marketing data until consent is withdrawn
9. Your Rights Under GDPR
Where applicable, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
Requests may be submitted to: [email protected]
10. CCPA Transparency (U.S. Visitors)
U.S. residents may request:
- Disclosure of categories of personal data collected
- Deletion of personal data
- Confirmation that data is not sold
We do not discriminate against individuals exercising privacy rights.
11. Complaints
If you are located in the EU and believe your data rights have been violated, you may lodge a complaint with your local supervisory authority.
12. Data Security
We implement reasonable administrative, technical, and physical safeguards, including:
- SSL encryption
- Access controls
- Secure payment processing
- Restricted employee access
No system guarantees absolute security.
13. Children’s Data
Our services are not directed to children under 16. We do not knowingly collect personal data from minors.
14. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.